Residential Care

Agnes House accommodates 26 residents on a long term or respite basis offering the very highest standards of care to all.  Each bedroom is single occupancy with en-suite facilities, television point and a 24 hour call system. Our spacious, sunny dining room offers a relaxing place to take meals, with a good choice of menu and can cater for individual dietary requirements.

Set in five picturesque acres, Agnes House offers safety in a secure environment.  Fostering independence and trust at the same time as providing optimum levels of care and attention to all residence.

The Underlying principle we work to at Wyggestons, is that a residential home should be foremost a home, where a loyal family member feels happy, safe and at ease.  Residents are encouraged to maintain their independence by making their own decisions and where possible retaining links with the wider community, at the same time being supported with excellent staffing levels.  We have a full and varied programme of activities for all interests in which we welcome all residents to participate.

Agnes House
CQC overall rating
Good
20th December 2018

Agnes House FAQ's

Facilities FAQ's

What is your CQC rating?


Wyggeston’s is rated Good by the Care Quality Commission. You can read their latest inspection report on our website at www.wyggestons.org.uk.




How will I know who staff are?


All of our staff wear name badges & uniforms so you and your visitors will know who they are, and are able to ask them for help at any time.




Do I need insurance cover?


If you bring items with a high individual value, you must have your own insurance in place for these. Wyggestons has all appropriate insurance cover otherwise.




What about my confidential information?


In line with the Data Protection Act 1998 and the General Data Protection Regulation 2018, your personal data will be handled securely.




How will I be treated?


The underlying principle we work to at Wyggestons, is that a residential home should be foremost a home, where a loyal family member feels happy, safe and at ease. Residents are encouraged to maintain their independence by making their own decisions and where possible retaining links with the wider community, while being supported with excellent staffing levels.




Who do I speak to if I have a complaint?


You can speak to the care manager initially, or if you prefer you can contact the Chief Executive Officer Mr Chris Jones on 0116 255 9174 (option 3) or by emailing: ceo@wyggestons.org.uk





Funding & Fees FAQ's

Do you accept local authority-funded residents?


Yes, we accept local authority funded and privately funded residents.




How are fees collected?


Fees are payable on the first day of each month, in advance, by standing order. We can help
residents to set this up if required.




What is the notice period?


We ask for a notice period of four weeks if you are planning to leave us.




Are any fees payable after departure?


No. Fees apply from your first day as a resident until your room is vacated & cleared of items.




Do you require a refundable room deposit?


No. We don’t ask you to pay a deposit.




Do I need to sign a contract?


Yes. Wyggestons will explain all our terms and conditions including costs before asking you to sign and agree our contract.




What do the fees include?


The following items and services are included in and covered by your weekly fees: • The costs of
your personal care • Accommodation • Electricity (e.g. heat and light) • Food and drink, including
snacks • Housekeeping and laundry undertaken on the premises (except articles requiring dry
cleaning) • Television licence, inclusive for personal use • Occupational therapy
The following extra items and services are not covered by the weekly fees, but we can arrange for
them to be provided to you at a cost. You shall be responsible for payment for extra items and
services and we shall advise you of their cost beforehand. Our latest price guide is available at
reception • Professional hairdressing • Aromatherapy massage and reflexology • Personal copies of
newspapers or magazines • Personal purchases such as stationery, confectionery, alcoholic
beverages, particular snacks, soaps and toiletries • Clothing, shoes and slippers • Dry cleaning •
Installation of private telephone line, internet or cable TV connections
In the absence of free provision by the NHS, the following may also be provided, but shall be charged
in addition to the weekly fees: • Chiropody • Opticians • Dentistry • Physiotherapy • Other privately
arranged healthcare In the event that NHS staff, your representatives or relatives are unable to
provide you with an escort to hospital appointments, we will apply a charge of £15 per hour for a
member of staff to accompany you after the first 2 hours.




What are your current fees?


Indicative prices/weekly fees guide for self-funded residents
Residential care: Agnes House..
Single room with en-suite: The weekly fee charged for self-funding residents currently is £800 per week. Prices quoted are for guidance only. All prices are subject to an individual care needs assessment and the type of room and services chosen.
Respite charges are £900 per week (or £129 per day)




Will the fees change?


Fees are reviewed each year and are effective from 1st April. If your care needs change, it may be necessary to increase the fees payable. We will always give you four weeks’ notice of any such increase.




Can I have a trial period of residency?


Yes, we are happy to arrange a trial period for you, as long as we have rooms available. We also arrange respite care where appropriate.




What happens if my funding arrangements change?


We will help you to apply for local authority funding, if your financial situation changes so that you no longer need to fund your care privately.




Do I need a guarantor?


No. We do not ask you to provide a guarantor.





Your Home FAQ's

Can family and friends visit at any time?


Yes, Wyggestons is your home and visitors are always welcome.




Can a relative stay over for a visit?


We will try to accommodate overnight visitors if a suitable room is available.




How often will my room be cleaned?


Rooms and communal facilities are cleaned daily at Agnes House.




What about my laundry?


We collect and return laundry to you within 24 hours, washed and ironed.




Do you keep in touch with my relatives?


We will keep your family up to date with important information, such as GP visits or changes to your health and care plan if you give us permission to do so.




Is there a programme of activities?


Yes, we run regular activities to which all residents are invited. Everyone is welcome to join in and socialise as and when they wish.




Can I bring a pet?


Unfortunately we don’t allow pets at Agnes House but have regular visits from animal therapy providers.




Can you accommodate all religions?


Yes, Wyggestons is an inclusive and tolerant environment. Our on-site chapel St Ursula’s has regular services and is always open to residents. We have a Master (an ordained Church of England minister) who offers pastoral support to all residents if they wish to receive these services.





Your Security FAQ's

What is your CQC rating?


Wyggeston’s is rated Good by the Care Quality Commission. You can read their latest inspection report on our website at www.wyggestons.org.uk.




How will I know who staff are?


All of our staff wear name badges & uniforms so you and your visitors will know who they are, and are able to ask them for help at any time.




Do I need insurance cover?


If you bring items with a high individual value, you must have your own insurance in place for these. Wyggestons has all appropriate insurance cover otherwise.




What about my confidential information?


In line with the Data Protection Act 1998 and the General Data Protection Regulation 2018, your personal data will be handled securely.




How will I be treated?


The underlying principle we work to at Wyggestons, is that a residential home should be foremost a home, where a loyal family member feels happy, safe and at ease. Residents are encouraged to maintain their independence by making their own decisions and where possible retaining links with the wider community, while being supported with excellent staffing levels.




Who do I speak to if I have a complaint?


You can speak to the care manager initially, or if you prefer you can contact the Chief Executive Officer Mr Chris Jones on 0116 255 9174 (option 3) or by emailing: ceo@wyggestons.org.uk





Request a Brochure

160 Hinckley Road, Leicester, LE3 0UX

TEL: 0116 255 9174

FAX: 0116 254 3008

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