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Residential Care

Agnes House accommodates 26 residents on a long term or respite basis offering the very highest standards of care to all.  Each bedroom is single occupancy with en-suite facilities, television point and a 24 hour call system. Our spacious, sunny dining room offers a relaxing place to take meals, with a good choice of menu and can cater for individual dietary requirements.

Set in five picturesque acres, Agnes House offers safety in a secure environment.  Fostering independence and trust at the same time as providing optimum levels of care and attention to all residence.

The Underlying principle we work to at Wyggestons, is that a residential home should be foremost a home, where a loyal family member feels happy, safe and at ease.  Residents are encouraged to maintain their independence by making their own decisions and where possible retaining links with the wider community, at the same time being supported with excellent staffing levels.  We have a full and varied programme of activities for all interests in which we welcome all residents to participate.

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Agnes House
CQC overall rating
Good
20th December 2018

Agnes House FAQ's

Facilities FAQ's

How many people live at Agnes House?


Agnes House accommodates 26 residents on a long term or respite basis offering the very highest standards of care to all.




What rooms are available?


Each bedroom is single occupancy with en-suite facilities.




Where will I eat?


Our spacious, sunny dining room offers a relaxing place to take meals, with a good choice of menu and can cater for individual dietary requirements.




What types of care do you provide?


We provide all levels of care from minimal intervention to high dependency care. The appropriate level of care will be agreed before you become a resident.




What are the staffing arrangements?


We have full care team on duty 24 hours a day, seven days a week and with staffing levels to meet the needs of our residents.




Can I bring my own furniture?


Our rooms are fully furnished, but you can bring your own furniture by arrangement with the Care Manager.




Does my room have a TV?


If you’d like a television in your own room you can bring one, as a TV point is provided.




Can I have my own telephone?


Yes. A phone point is provided and you are free to make your own arrangements.




Is there a nurse call system for assistance?


Yes. Every room has a pull cord to request assistance from staff who are on call 24 hours a day.




Is there internet access?


Yes. Agnes House and William House both have free Wifi in every room and in communal areas.





Funding & Fees FAQ's

Can family and friends visit at any time?


Yes, Wyggestons is your home and visitors are always welcome.




Can a relative stay over for a visit?


We will try to accommodate overnight visitors if a suitable room is available.




How often will my room be cleaned?


Rooms and communal facilities are cleaned daily at Agnes House.




What about my laundry?


We collect and return laundry to you within 24 hours, washed and ironed.




Do you keep in touch with my relatives?


We will keep your family up to date with important information, such as GP visits or changes to your health and care plan if you give us permission to do so.




Is there a programme of activities?


Yes, we run regular activities to which all residents are invited. Everyone is welcome to join in and socialise as and when they wish.




Can I bring a pet?


Unfortunately we don’t allow pets at Agnes House but have regular visits from animal therapy providers.




Can you accommodate all religions?


Yes, Wyggestons is an inclusive and tolerant environment. Our on-site chapel St Ursula’s has regular services and is always open to residents. We have a Master (an ordained Church of England minister) who offers pastoral support to all residents if they wish to receive these services.





Your Home FAQ's

Can family and friends visit at any time?


Yes, Wyggestons is your home and visitors are always welcome.




Can a relative stay over for a visit?


We will try to accommodate overnight visitors if a suitable room is available.




How often will my room be cleaned?


Rooms and communal facilities are cleaned daily at Agnes House.




What about my laundry?


We collect and return laundry to you within 24 hours, washed and ironed.




Do you keep in touch with my relatives?


We will keep your family up to date with important information, such as GP visits or changes to your health and care plan if you give us permission to do so.




Is there a programme of activities?


Yes, we run regular activities to which all residents are invited. Everyone is welcome to join in and socialise as and when they wish.




Can I bring a pet?


Unfortunately we don’t allow pets at Agnes House but have regular visits from animal therapy providers.




Can you accommodate all religions?


Yes, Wyggestons is an inclusive and tolerant environment. Our on-site chapel St Ursula’s has regular services and is always open to residents. We have a Master (an ordained Church of England minister) who offers pastoral support to all residents if they wish to receive these services.





Your Security FAQ's

What is your CQC rating?


Wyggeston’s is rated Good by the Care Quality Commission. You can read their latest inspection report on our website at www.wyggestons.org.uk.




How will I know who staff are?


All of our staff wear name badges & uniforms so you and your visitors will know who they are, and are able to ask them for help at any time.




Do I need insurance cover?


If you bring items with a high individual value, you must have your own insurance in place for these. Wyggestons has all appropriate insurance cover otherwise.




What about my confidential information?


In line with the Data Protection Act 1998 and the General Data Protection Regulation 2018, your personal data will be handled securely.




How will I be treated?


The underlying principle we work to at Wyggestons, is that a residential home should be foremost a home, where a loyal family member feels happy, safe and at ease. Residents are encouraged to maintain their independence by making their own decisions and where possible retaining links with the wider community, while being supported with excellent staffing levels.




Who do I speak to if I have a complaint?


You can speak to the care manager initially, or if you prefer you can contact the Chief Executive Officer Mr Chris Jones on 0116 255 9174 (option 3) or by emailing: ceo@wyggestons.org.uk





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