William House comprises 56 apartments in addition to a full range of communal facilities including lifts to each floor, communal laundry, guest room, residents library, lounges, meeting rooms and our administration offices. The scheme is surround by our five acres of landscaped gardens. Our residents have the reassurance of help at hand 24 hours a day, 365 days a year from our Wardens with an emergency alarm service in every property. In addition we offer pastoral support from our Church of England minister ( known at the Charity as the Master) where requested. As a non-profit-making charity all the income we create through our operations goes into providing services for current residents and developing services to meet the needs of future residents as well as our other Charitable activities.
Our residents are encouraged to maintain an active lifestyle - retaining links with friends and the wider community whilst enjoying the many in-house facilities and activities available. These include a Library with books refreshed on a regular basis, a cinema room showing both old and new favourites, hairdressing salon with a visiting hairdresser. Everyone is welcome to join in the many varied activities and socialise as and when they wish
William House sheltered housing scheme and service.
Wyggestons welcomes applications for William House from persons over the age 60 from all sections of the community regardless of gender, sexuality, disability, religious belief, race or ethnic background.
All those who are interested in our accommodation are invited to visit William House to meet with staff and view the facilities and services that we offer.
If you wish to proceed with applying for our housing we ask that you complete an application form which are individually considered, assessed and prioritised on the basis of assessed needs to ensure that applicants’ needs can be
appropriately met by our services. All applicants are visited by one or two Governors by prior appointment to confirm the levels of support needs required and to ensure that the accommodation would be suitable and the organisation can meet your needs.
Please note that the Charity operates a waiting list for our accommodation and we prioritise applications with the highest need in accordance with our Allocations Policy.
For more information, please don't hesitate to get in touch on the details below.
160 Hinckley Road, Leicester, LE3 0UX
William House FAQ's
Do you accept local authority-funded residents?
Yes, we accept those in receipt of benefits and privately funded residents.
How are charges collected?
Fees are payable every week and we provide a range of payment options.
What is the notice period?
We ask for a notice period of four weeks if you are planning to leave us.
Are any charges payable after departure?
No. Fees apply from your first day as a resident until your room is vacated and your notice period is ended.
Do you require a refundable room deposit?
No. We don’t ask you to pay a deposit.
Do I need to sign a contract?
Yes. All our residents are Beneficiaries of the Charity and therefore we provide a licence agreement to reside at the Almshouses. Wyggestons will explain all our terms and conditions including costs before asking you to sign and agree
What do the charges include?
The charges are made to cover the costs of the accommodation including utility bills, staffing & administration costs, maintaining the property and communal areas in addition to building costs and repairs funds.
What are your current charges ?
We currently charge around £160 to £194 per week.
Will the Charges change?
Charges are reviewed each year and are effective from 1st April. We will always give you four weeks’ notice of any such increase.
What happens if my funding arrangements change?
We will help you to apply for financial assistance from the local authority if your situation changes so that you no longer need to fund your costs privately.
Your Home FAQ's
Can family and friends visit at any time?
Yes, Wyggestons is your home and visitors are always welcome.
Can a relative stay over for a visit?
Yes we have a guest room available for visitors ( which is charged separately).
What about my laundry?
We have on site laundry for residents to use and additional services are available from our laundry team. You may also bring you own washing machine.
Do you keep in touch with my relatives?
We will keep your family up to date with important information, such as GP visits or changes to your health and care plan if you give us permission to do so.
Is there a programme of activities?
Yes, we run regular activities to which all residents are invited. Everyone is welcome to join in and socialise as and when they wish.
Can I bring a pet?
Residents of our sheltered accommodation William House are permitted a caged bird but not other pets.
Can you accommodate all religions?
Yes, Wyggestons is an inclusive and tolerant environment. Our on-site chapel St Ursula’s has regular services and is always open to residents. We have a Master ( Church of England minister) who provides pastoral support for residents if they wish.
Who is William House designed for?
William House consists of self-contained apartments set in five picturesque acres, offering
sheltered accommodation for the over 60's.
What facilities are at William House?
There are a range of communal facilities including two lounges, lifts and guest room, a library with books refreshed on a regular basis, and a hairdressing salon with a visiting hairdresser.
What types of support do you provide?
We provide support and assistance for residents to enable them to remain independent. The service does not provide personal care as this would be arranged if required through a care agency.
What are the staffing arrangements?
We have wardens on duty 24 hours a day, seven days a week
Can I bring my own furniture?
The Charity provides unfurnished properties but all our kitchens include integrated cookers and hobs as well as Refrigerators/Freezers.
Does my room have a TV?
If you’d like a television in your own flat you can bring one, as a TV point is provided.
Can I have my own telephone?
Yes. A phone point is provided and you are free to make your own arrangements.
Is there a warden call system for assistance?
Yes. Each property has a modern warden call system with pull cords and if required pendants to request assistance from staff who are on call 24 hours a day.
Is there internet access?
Yes. Agnes House and William House both have free Wifi in every room and in communal areas.
Your Security FAQ's
How will I know who staff are?
All of our staff wear name badges so you and your visitors will know who they are, and are able to ask them for help at any time.
Do I need insurance cover?
If you bring items with a high individual value, you must have your own insurance in place for these. Wyggestons has all appropriate insurance cover otherwise.
What about my confidential information?
In line with the Data Protection Act 1998 and the General Data Protection Regulation 2018, your personal data will be handled securely.
How will I be treated?
The underlying principle we work to at Wyggestons is that William House is your home.
Residents are encouraged to maintain their independence by making their own decisions and where possible retaining links with the wider community, while being supported with excellent staffing support.
Who do I speak to if I have a complaint?
You can speak to the care manager initially, or if you prefer you can contact the Chief Executive
Officer Mr Chris Jones on 0116 255 9174 (option 3) or by emailing: firstname.lastname@example.org
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