Lancaster House

Beautiful, Contemporary Design with Traditional Qualities

The new Almshouse development consists of six fully self-sufficient bungalows and eight flats. This new development shows the commitment from Wyggestons to further improve our facilities to our residents and staff alike, and also to solidify our place in Leicester as the most trusted and respected Sheltered Housing and Residential Care facility.

Living at Wyggestons

Click here to take a look at our brochure and application pack and to find out more about living at Wyggestons.

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Facilities FAQs

Who is Lancaster House designed for?

Lancaster House consists of self-contained apartments set in five picturesque acres, offering sheltered accommodation for the over 60s.

What facilities are at Lancaster House?

There are a range of communal facilities shared between William House and Lancaster House, including two lounges, lifts and guest room, a library with books refreshed on a regular basis, and a hairdressing salon with a visiting hairdresser.

What types of support do you provide?

We provide support and assistance for residents to enable them to remain independent. The service does not provide personal care as this would be arranged if required through a care agency.

What are the staffing arrangements?

We have wardens on duty 24 hours a day, seven days a week

Can I bring my own furniture?

The Charity provides unfurnished properties but all our kitchens include integrated cookers and hobs as well as Refrigerators/Freezers.

Can I have a landline installed?

Yes. A phone point is provided and you are free to make your own arrangements.

Does my room have a TV?

If you’d like a television in your own flat you can bring one, as a TV point is provided.

Is there a warden call system for assistance?

Yes. Each property has a modern warden call system with pull cords and if required pendants to request assistance from staff who are on call 24 hours a day.

Fees FAQs

Do you accept local authority-funded residents?

Yes, we accept those in receipt of benefits and privately funded residents.

How are charges collected?

Fees are payable every week and we provide a range of payment options.

What is the notice period?

We ask for a notice period of four weeks if you are planning to leave us.

Are any charges payable after departure?

No. Fees apply from your first day as a resident until your room is vacated and your notice period is ended.

Do you require a refundable room deposit?

No. We don’t ask you to pay a deposit.

Do I need to sign a contract?

Yes. All our residents are Beneficiaries of the Charity and therefore we provide a licence agreement to reside at the Almshouses. Wyggestons will explain all our terms and conditions including costs before asking you to sign and agree

What do the charges include?

The charges are made to cover the costs of the accommodation including utility bills, staffing & administration costs, maintaining the property and communal areas in addition to building costs and repairs funds.

What are your current charges?

We currently charge around £220.00 to £265.00 per week.

Your Home FAQs

Can family and friends visit at any time?

Yes, Wyggestons is your home and visitors are always welcome.

Can a relative stay over for a visit?

Yes we have a guest room available for visitors (which is charged separately).

What about my laundry?

We have on site laundry for residents to use and additional services are available from our laundry team. You may also bring you own washing machine.

Do you keep in touch with my relatives?

We will keep your family up to date with important information, such as GP visits or changes to your health and care plan if you give us permission to do so.

Is there a programme of activities?

Yes, we run regular activities to which all residents are invited. Everyone is welcome to join in and socialise as and when they wish.

Can I bring a pet?

Residents of our sheltered accommodation are permitted a caged bird but not other pets.

Your Security FAQs

How will I know who staff are?
All of our staff wear name badges so you and your visitors will know who they are, and are able to ask them for help at any time.
Do I need insurance cover?
If you bring items with a high individual value, you must have your own insurance in place for these. Wyggestons has all appropriate insurance cover otherwise.
What about my confidential information?
In line with the Data Protection Act 1998 and the General Data Protection Regulation 2018, your personal data will be handled securely.
How will I be treated?

The underlying principle we work to at Wyggestons is that Lancaster House is your home. Residents are encouraged to maintain their independence by making their own decisions and where possible retaining links with the wider community, while being supported with excellent staffing support.

Who do I speak to if I have a complaint?
You can speak to the care manager initially, or if you prefer you can contact the Chief Executive Officer Mr Chris Jones on 0116 255 9174 (option 3) or by emailing ceo@wyggestons.org.uk

Lancaster House Brochure

You can request a brochure by filling in your details or emailing enquiries@wyggestons.org.uk

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